AI receptionist for HVAC & plumbing
Riley answers the calls you can't. You only pick up the ones worth it.
An AI receptionist for HVAC and plumbing. Routine calls get booked. Real emergencies ring your phone. We set it all up.
1:30PM
You're up on a roof. Riley books the call.
You're on a job
See it work
Hear Riley take real calls.
Real audio from three test calls: a routine booking while you're on a job, a 2 AM no-heat emergency, and Riley's call to the owner's phone.
Real audio from three test calls.
Then call Riley yourself.
Call anytime and try a real after-hours emergency — say your furnace stopped and it's freezing, or water is leaking. You'll talk to Riley, our AI receptionist for a sample HVAC & plumbing company. Calls are 5 minutes max.
This demo uses a sample company. Yours will use your business name, hours, service area and booking rules.
The problem
A missed call is a missed job.
You can't pick up when you're on a roof, in an attic, or driving to the next job.
Many callers won't leave a voicemail. They hang up and call the next company on the list.
Every one of those calls was a customer ready to book.
27%
of calls to home services businesses go unanswered.
Source: Invoca (opens in a new tab)
Only65%
of home services calls over 15 seconds get answered.
Source: Invoca 2026 Home Services Benchmarks (opens in a new tab)
How it works
We build and run it. You make one 30-second change.
Step 1: We set it up
We learn your services, service area, hours, and how you like jobs booked. Then we walk you through one quick change on your phone (call forwarding, about 30 seconds) and test it with you.
Step 2: It answers every call
Day or night, it picks up, talks with the customer, and gets the details: what's wrong, where they are, and when they're free.
Step 3: You only pick up what matters
Routine calls get booked and land in your inbox. Real emergencies ring your phone right away, with the name, address and problem.
Step 1: We set it up
We learn your business and switch on call forwarding with you.
Step 2: It answers every call
Day or night, Riley picks up and gets the details.
Step 3: You only pick up what matters
Routine calls get booked. Emergencies ring your phone.
- Keep your number
- No app to learn
- We run it for you
Voicemail loses the job. Answering services cost a fortune. Riley does neither.
| Compare | Voicemail | Answering service | Riley |
|---|---|---|---|
| Answers at 2 AM | No | Yes | Yes |
| Books the job in your time windows | No | Often just takes a message | Yes |
| Rings your phone only for real emergencies | No | Depends on the service | Yes, with the name, address and problem |
| Recording and transcript of every call | No | Varies | Yes |
| Set up for you, trade rules built in | — | Varies | Yes |
| Cost | Free, but the caller hangs up | Usually $1+ per minute | From $297/mo with 500 minutes |
| Compare | Voicemail | Service | Riley |
|---|---|---|---|
| Answers at 2 AM | No | Yes | Yes |
| Books the job | No | Message | Yes |
| Calls you for emergencies only | No | Maybe | Yes |
| Recording + transcript | No | Varies | Yes |
| Set up for you | — | Varies | Yes |
| Cost | Free* | $1+/min | $297/mo |
*Free, but many callers hang up and call someone else.
What it does
Everything a good receptionist does. Around the clock.
Answers 24/7
Nights, weekends, and holidays. Every call gets picked up.
Handles emergencies
No heat in winter or water pouring in? Riley takes the details and rings your phone right away.
Books jobs
Riley takes the details and books the visit in the time windows you set, then sends you a summary right away.
Sends you a summary
After each call you get a short summary: who called, what they need, and what got booked.
Covers after hours
Calls after closing don't go to voicemail. They get handled like it's the middle of the day.
Sounds natural
A friendly, clear voice that's easy to talk to. It tells callers up front that it's an AI assistant.
Pricing
Simple pricing. No contracts.
Hear the demo, then get started. We handle the setup.
After-Hours
$297/ month
- Answers nights, weekends, and overflow calls
- 500 call minutes included, then $0.25/min
- Books the job, or rings your phone for real emergencies
- Set up and tuned for you — HVAC & plumbing rules built in
24/7
Most complete$497/ month
- Answers every call, day and night
- 1,200 call minutes included, then $0.25/min
- Everything in After-Hours
Month-to-month. Cancel anytime.
Setup included (normally $497).
Nothing to learn. Keep your phone number — your calls simply forward to Riley after hours. We set it up and run it for you.
Month-to-month. Cancel anytime. Setup included (normally $497).
FAQ
Questions, answered.
How long does setup take?
Not long, and we do the work. You answer a few questions about your services, service area, and hours. We build and test everything, then give you a go-live date.
Will it sound robotic or annoy my customers?
Call the demo line and judge for yourself: (607) 600-3699. Riley speaks naturally, keeps calls short, and tells callers up front that it's an AI assistant, so nobody feels tricked.
Do callers know they're talking to an AI?
Yes. Riley tells every caller up front: “Thanks for calling [your company]. I'm Riley, an AI assistant, and this call is recorded. How can I help?”
How does Riley decide what's an emergency?
You decide. During setup we set your emergency rules, like no heat in winter, active leaks, or no water. Riley follows them on every call. If a caller smells gas or has a carbon monoxide alarm going off, Riley tells them to get out and call 911 first.
What if I miss Riley's emergency call?
Riley calls again right away, up to three times, and can try a backup number on the last attempt. If nobody picks up, you get an urgent email with all the details.
How do I get the bookings?
After every call you get an email with a short summary, the recording, and the transcript. Booked jobs show the day, time window, name, address, and problem.
Do I keep my business phone number?
Yes. You forward calls to your VentroFlow line (for many carriers, it's a short dialing code). We walk you through it.
Can I change what Riley says?
Yes. Hours, service area, booking windows, emergency rules: just email us and we'll update it for you.
Does it work with my scheduling software?
Not yet. Today bookings come to you by email, so Riley works alongside ServiceTitan, Housecall Pro, Jobber, or a paper calendar. Direct integrations are planned.
What if it can't answer a question?
It won't make things up. It takes down the caller's name, number, and what they need, and sends it to you right away so you can call them back.
What if I go over my minutes?
After-Hours includes 500 minutes a month and 24/7 includes 1,200. Extra minutes are $0.25 on both plans, billed with your next invoice.
Is there a contract?
No. Month-to-month, cancel anytime.
What happens to my call recordings and customer info?
They're used only to run Riley for your business and send you summaries. We don't sell your data or use it for advertising. Details are in our Privacy Policy.
Who's behind Riley
VentroFlow is a small company run by Amr Ragab in Lansing, New York. I set up and tune every Riley account myself, so you're never stuck with a ticket queue. Questions? Email me directly at hello@getventroflow.com.
Amr Ragab, founder
Get started
Stop losing jobs to voicemail.
Tell us a little about your business. We'll reach out to get you set up.Tell us about your business. We'll set you up.
Prefer email? hello@getventroflow.com
